SecretNet ABN 80 838 783 470
Sydney, Australia
(since 1996)
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SecretNet 9th Birthday Survey

We'd appreciate your feedback on our 9th birthday to see where we can best help you in future.

Although the birthday giveaways have all finished, we'd still value your feedback through this survey.

 Your Details (optional)
Full Name 
E-mail 
Address 
Suburb, State 
Postcode 
A postcode is required for the survey to provide us with geographical demographics for the survey results.

 Part 1: Shop Location and Hours
1. Would you visit the SecretNet shop?
Yes No
2. SecretNet is located near Bankstown Airport in Sydney's Inner-West.  How would you rate its location in relation to yourself?
Perfect
Okay
Not That Great
Terrible
3. The SecretNet storefront is open from 1pm-5pm Weekdays.  Please select which trading hours most suit you from the list below (choose all that reasonably apply).
Weekday Mornings (9am-1pm)
Weekday Afternoons (1pm-5pm)
Weekday Evenings (5pm-6pm)
Saturday
Sunday
Thursday Night (6pm-9pm)
4. Are you more likely to pre-order online or buy goods in store?
Pre-Order Online Order in Store

 Part 2: SecretNet In General
6. What features do you like most about SecretNet?
Accurate stock information on the Web site
Comprehensive tracking information for your order
Promotions we run from time to time
Friendly/quick responses to enquiries
The online System Quote Builder
Bob (Our resident chat room order tracking and helper system)
Please specify any other points below:
7. What issues bother you most about SecretNet?
Not many goods in stock or goods take too long to arrive
Delivery fees seem too high
RA response time is slow
Unfriendly attitudes experienced
Lack of phone number for sales contact
Surcharge on Credit Card orders
Please specify any other points below:
8. What would encourage you to return to SecretNet more regularly and recommend friends?
(please select only items which are the most important given your current experiences)
Longer shop hours
A phone number people can call
Cheaper prices
More products in stock
Greater range of products
Faster order turnaround
Feel free to elaborate or provide more points below:
9. Out of the following other market segments, which would most interest you if SecretNet were to expand into these areas?
(choose all applicable markets)
System Maintenance and Servicing
Networking and On-Site Support
Computer and Console Games
Music and Movies
Home Theatre
More Imported Eatibles
Please note if you have any other suggestions:
9.5. Which of the following are your favourite pizza toppings?
Supreme Hawaiian
Meatlovers Vegetarian
Pepperoni Cheese
BBQ Chicken Super Supreme

 Part 3: Where Have You Heard About SecretNet?
10. Where have you heard SecretNet mentioned?
Word of Mouth/Friends TV/Radio/Newspapers
Overclockers Australia TechWatch
Headshot Games Multiplayer United
ShopBot AusPrices
StaticICE Google
Atomic Forums/Magazine Whirlpool
Feel free to list any other sites/places below:

 Miscellaneous Comments
If you have any other comments to make, you can enter them here:

Note: These comments will not be published on the site.